WORDS FROM W.W. May 30, 2018
Yes, I frequent Starbucks…like, right now! I can’t say enough about the baristas at the coffee cafe I visit six days a week. I know them by name- Steph, Rhea, Sarah, Chase, Cody, Viv, Kallie, Katherine, and Katie.
Rhea began taking online classes with Arizona State in January and I edited a couple of English Composition papers for her. Sarah and I share family pictures together. Katie always greets me with a smile, like I’m someone she’s happy to see. Cody would be friendly to a rock. His break times are spent sitting with customers and talking about life.
They are great people who frequently are called upon to serve others who are demanding, obnoxious, judgmental, and entitled.
The pace is furious. I was trying to share a story with Rhea one day about something that had happened at school and it took me another three days of visits to be able to finish it!
Starbucks closed 8,000 stores on Tuesday for a four hour employees’ training session on anti-bias. The company’s decision to conduct the training grew out of a situation in a Philadelphia Starbucks where two black men, who were waiting at the store to meet a friend, ended up being arrested. An employee had called the police about the men hanging around the store. The incident quickly gained nationwide attention.
Racial stereotyping is not something I’m comfortable with. However, I am acutely aware of how I stereotype elderly people who are behind the steering wheel of a car, how I stereotype anyone who drives a BMW, anyone who plays basketball at a certain high school close to us, any guy who is “sagging”, anyone wearing a Michigan Wolverines tee shirt, or anyone who drops “F” bombs as easily as exhaling.
This post is to come alongside my baristas and say that they have to deal the Roseanne Barrs of the world on a daily basis. My barista, Chase, who has several tattoos, told me of a woman who ordered coffee one morning and told him his tattoos were an abomination to God. She was on her way to church. I apologized to Chase for having to be subjected to someone who felt she had to be God’s mouthpiece.
Were we surprised by Roseanne Barr’s tweets? Twenty-five years ago this week she made a mockery of the national anthem that she “kinda’-sung” before a San Diego Padres baseball game. She thought it was funny! Do we think she spent the past twenty-five years getting proper and well-mannered?
Everyday my baristas deal with the Roseannes of our area with patience and hospitable spirits. Perhaps Starbucks should consider another training session, but this time offer it for all those folk on this side of the counter who feel they have a license to kill-verbally, treat the employees like dirt, and don’t think their poop stinks!