Really…Airlines!

WORDS FROM W.W.                                                            February 21, 2018

                                                  

The first time I was on an airplane was in 1974 when I flew from Chicago O’Hare to Rock Island, Illinois. It was a short trip, but no one told me that the conveyor belt that I put my suitcase on DIDN’T go all the way to the plane. I didn’t know! No one told me…and I wore the same clothes the whole weekend in Rock Island.

That’s a symbolic picture of my relationship with various airlines. Confusing and not on the same page communication-wise!

We flew back from West Virginia Tuesday night…and Wednesday morning!

There are more people flying these days than ever before, creating competition between the airlines and heightened anxiety and new levels of stress for the passengers. Last night I asked my wife where she would like to go for spring break. Her answer, dripping with frustration from the recent trip to West Virginia and back, was “Anywhere that does not involve an airplane!” It is a comment that signals a trend. Kind of like when you see a picture of a delicious looking entree in the restaurant’s menu, order it, but when the plate comes it does not come close to resembling the menu pic! Airline commercials are filled with smiling passengers, courteous flight attendants, and scenes of joy-filled peace, and then there is the reality!

One of the things that every airlines seem to do these days is push their credit cards. Sign up and receive so many flying miles that usually equals a “free ticket.” Free is a skewed term. It usually means an annual fee of just under $100.

It seems that on every flight I’m a passenger these days there is “the smoozing moment” of welcoming the elite, premier, gold, platinum, platinum plus, platinum pro, and other upper crust people who have paid the extra money to be recognized on every flight. Listen! Do we really need to give them a special welcome and have the flight attendants slobber all over themselves? I wonder if they did that on the Mayflower ship…gave a special welcome to those of the Puritan Premier club? If the plane goes down will the elite have a softer landing?

I know, I know, I’m cynical! It comes fairly natural after being squeezed up to the window of Seat 14A for three and a half hours. This is my rant!

I also know that every airlines has to contend with some people who are so obnoxious and demanding that even the Baptists wouldn’t take them. They are the entitled who could possibly be a part of the elite.

What’s the answer? In regards to obnoxious passengers, I have no clue, but in regards to how the airlines treats its customers…ask Chick-fil-A to come in and do some training for you!

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2 Comments on “Really…Airlines!”

  1. Greg Thornton Says:

    Bill, come fly with us (Southwest). We ain’t perfect, but we try to be. Also, you’ll be treated like family (at least family we like).
    Greg


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